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Application Support Analyst


Monday 20 Sep 2021

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Support Engineer
Glasgow / some remote
Surely one of the best Support roles available in Scotland.
This organisation has been on an amazing journey since their best-in-class platform was first designed and built in conjunction with one of the world’s leading Universities, and their cloud-based suite of solutions now empowers critical procurement across the UK Governmental sector. This covers healthcare and local authorities, as well as central government. This now handles £billions of spend throughput per annum.
You will be going into the heart of their technical operations from which they deliver to and support the biggest public sector clients in the UK.
You will be the escalation point from which their established help-desk team will pass on 2nd line tickets.

This would be a real learning opportunity as you continually evolve your product knowledge of a complex and impressive software suite, typically working with SQL and XML to provide workaround solutions and guide customers through defects.
The organisation are rapidly growing and you would have the opportunity to really take on the mantle of leading and owning their 2nd line support function.