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Business Systems Support Manager

Tuesday 30 Nov 2021

Ref: 4533

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Join a Global Leader in Learning and Development software solutions who are a very well known and respected organisation based in Scotland. 

 

This role will be part of the Enterprise Technology Leadership (ETL) team within the Finance and Corporate Services Function. You will be accountable for the services delivered by the team and ensure high level of success against set out SLA's with clients. The successful candidate will have the drive and passion to continually improve the services offered and drive improvement initiatives whilst acting as an escalation point for the team to provide support and guidance on complex issues that arise. 

 

What you will be doing: 

  • Manage and be accountable for the team providing support for all business systems managed and maintained by the team (Focusing on MD Dynamics 365) 
  • Ensure all customer requests are completed to agreed SLA levels
  • Manage individuals within the team to support their development and overcome issues/concerns 
  • Ensure effective technical documentation is maintained for team and company benefit. 
  • Continually manage risks and issues to plan for mitigating actions 

 

Skills Needed: 

 

  • Support and management of MS Dynamics 365
  • Governance of change
  • Strategic thinking and execution
  • Developing, Motivating and inspiring others
  • Resource Management
  • Risk and Issues Management
  • Building and maintaining strong relationships with senior management
  • Negotiating and influencing
  • Understanding the business and your customers
  • Vendor management skills
  • Ability to work in a fast-paced, ever-changing environmz`ent
  • Quick to learn

 

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.

If you, or anyone you know is interested, I encourage you to apply today for consideration or contact Ross Dinning on 0131 473 7064.