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Customer Support Engineer


Tuesday 13 Jul 2021

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Edinburgh or Glasgow (Currently Remote)

Would you like to work for a company that truly makes a difference to people’s lives by facilitating important research with diseases such as Covid, Cancer and Alzheimer’s?

Are you looking for a Customer Support Engineering position with more autonomy, training, and career development opportunities? Then keep reading as this could be just for you.

You will play a key part working within the Service Delivery team, while also ensuring that our clients cloud-based platform is operating effectively. By working both internally and externally with the customer base you will provide, answer questions and resolve any issues.




Providing top class service to customers and clients around the world.

Clarifying, troubleshooting, and finding the best solutions to problems

Maintaining and configuring physical and virtualised infrastructure

Support for new colleagues and customers regarding use of IT services




Previous experience of supporting SaaS, PaaS and/or Cloud environments (particularly Microsoft


Knowledge of Office 365, SharePoint, and the Microsoft suite

Broad technical experience of Linux, networking, and virtualization concepts

Experience of programming, databases, or version control software



This is just a snapshot of what is expected in this role. If you think you might be a great fit or just simply want to find out a little bit more, please get in touch with Sam for more information.