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Field Service Co-ordinator / Appointments Clerk

£90 per day

Monday 24 Jan 2022

Ref: 4443

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Bright Purple are currently recruiting on behalf of one of our clients for a for a Field Service Coordinator for a temp to perm contract.

The initial contract will be 3-months with the view to going perm after. The role will be 3 days homeworking and 2 days working at the Edinburgh office.

The main duties of the role will be to schedule to day to day timetable of the field service engineers.

They are looking for someone experienced with Microsoft Office, scheduling software, a good communicator, good attention to detail and admin skills and a good grasp of geographyWhat you’ll do

Your role will be to assist the engineering department to carry out daily tasks in accordance with the SLA agreement with clients.

The Engineer Services Department consists of the Service Engineering, Repair Centre, Purchasing, Production and Warehouse teams, all reporting to the Director of Technical Services and ultimately reporting to the Chief Operating Officer.

The scheduling team hours of work are based on a shift rota from 8am-8pm Monday to Sunday.

Main duties and responsibilities

· Liaise with Account Managers about the requirement of Service Engineers.

· Scheduling Service Engineers daily work.

· Dispatch, monitor and close service calls to Service Engineers.

· Co-ordinate Service Engineer daily activities.

· Monitor engineers and ensure daily productivity is maximised

· Proactively manage local SLA and engineering escalations

· SLA reporting & trend analysis

· Report all absences to Regional/Service/Admin Managers

· Ensure accurate and timely engineer van stock movements

· Organise spare parts to go to Service Engineers for service calls.
Skills knowledge & experience
Essential

· Minimum 2 years’ experience in an administration role

· Exceptional organisational skills; able to plan and schedule workload of group of field-based engineers and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.

· Exceptional communication skills; able to liaise with and co-ordinate activities of a group of field-based engineers via phone, email and text.

· PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.

· Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.

· Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.

· Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.

· Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.

· Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.

· Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work

Rate: £90 per day

Applicants must be able to start Monday 13th December.

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