Contact Us 0131 473 7030

IT Service Delivery Manager

Up to £45,000 + Market Leading Benefits

Monday 09 May 2022

Ref: 4588

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Bright Purple proudly presents a fantastic opportunity to join one of Scotland's fastest growing and largest Microsoft Gold Partners and IT Consultancies in Edinburgh.

This role has been opened due to growth of the business and offers a great opportunity to be a part of an organisation with a rich and people first culture. Along with this exciting opportunity, are market leading benefots including certification funding, gadget budget and annual bonus. 

This is a very varied and challenging role which will require a good mix of IT Management skills and hands on technical ability - technical background is essential.


The role of IT Service Delivery Manager:

  • As a key member of our Managed Services team, you must be able to adapt quickly to the fast paced environment we work within and deal with multiple tasks and projects as required. 
  • Work in partnership with the end clients to adapt to their changing business needs. 
  • The role will require you to interact with customers, 3rd party suppliers and internal stakeholders daily ensuring that the day to day running of the Managed Service meets the needs and requirements of the client
  • Engage in regular service reviews with our clients and act as an escalation route for the client
  • Prepare proposals, input to contracts and approve invoices
  • Deal with issues raised in Daily Checks by the team of IT Support Analysts
  • Deal with Major Incidents, e.g. provide regular updates to the client and to internal stakeholders, ensuring that the incident is fully resolved to the satisfaction of the client, providing a Major Incident Report detailing the Incident, resolution and any recommendations going forwards


Skills/Experiences Required:

  • Knowledge of ITIL Methodologies
  • Experience of dealing with both internal and external stakeholders
  • Proven track record of working towards SLA’s
  • Service improvement experience
  • Strong negotiation skills
  • Experience of working within a fast-paced environment, ideally a managed services environment
  • Previous management experience ideally within a Service Desk capacity.



  • Microsoft Systems Centre suite (Operations Manager, Service Manager, Configuration Manager, Data Protection Manager and Virtual Machine Manager)
  • Core Microsoft Server Product experience (Windows server, SQL Server, Exchange Server and Lync)
  • Microsoft Desktop Deployment and support
  • Knowledge of networking / routing would be an advantage


Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.

If you, or anyone you know is interested, I encourage you to apply today for consideration or contact Ross Dinning on 0131 473 7064.

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