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Product Support Analyst

£25K - £28K + benefits

Tuesday 12 Oct 2021

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Product Support Analyst

 

If you’re an Application Support / Product Support Analyst with a couple of years demonstrable experience and you’d like to work for a long established and very successful business by providing support to their global clients from the Glasgow office then read on…

In this role you’ll provide 24/7/365 support to a global customer base using your technical skills to support users at all levels of ability. This is an interesting a varied role that will provide you with the grounding to advance to more technical roles as your career progresses.

Joining a small but very important support team you’ll bring the following skills and experience:

  • 1st & 2nd Line Application Support
  • Ability to take full ownership from initial call to resolution
  • Follow and contribute to support procedures and knowledge library
  • Work within agreed Service Level Agreements
  • Have a flexible approach to working hours (there is a shift rota in place)
  • Be able to analyse and write SQL Queries as well as have basic SQL Server admin skills

This isn’t just your usual user support role. You’ll have the opportunity to be a product expert with the ability to contribute to the ongoing development of current and future product features using customer feedback.

If this sounds like your ideal next move please apply NOW with your up to date CV. The salary is in the region of £25k to £28k + benefits which include a bonus.