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Senior Service Designer

up to £60,000

Thursday 21 Apr 2022

Ref: 4847

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Calling all Service Designers! We are on the lookout for a Senior Service Designer to join a well-established organisation within the financial industry. You will play a pivotal part in establishing the Service Design function of the business and be a valued team member, working on their current mission - putting Design Thinking into everything they do. You will also have the opportunity to grow your skillset, working across cross-functional teams and shaping the direction of the business. Working closely with Senior Stakeholders, you will be the voice of the user and design cross-channel solutions based on your findings.
What you’ll be doing:
  • Strategizing and leading service design work.
  • Assessing existing services and customer journeys – deciding what makes services desirable, enjoyable, effective, and efficient.
  • Working to fulfil user needs promptly and with profitability in mind.
  • Defining the company’s service vision by meeting with Senior Stakeholders and End Users, and being open to their continuously evolving, changing needs.
What you’ll bring to the role:
  • Experience working in a similar Service Design role.
  • Comfortable leading design sprints, co-design sessions and stakeholder meetings.
  • An Agile way of thinking.
  • Demonstrable experience of your input directly leading to service design improvements.
  • Management of both people and projects.
In return, you’ll be a part of a company that prides itself on its working culture and you will have a real influence on the direction of the Service Design function across the business. With offices in both Edinburgh and Glasgow, we are looking for candidates happy to travel to either one a few times per week. On offer is a salary of up to £60,000 plus benefits. The client also offers flexible working hours.
So, if you think you might be a great fit or just simply want to find out a little bit more, please with your CV now.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
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