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Customer Experience Manager

£45,000 - £55,000

Thursday 07 Aug 2025

Ref: 5964

Customer Experience Manager - Edinburgh, Dundee, Bristol
 
We’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies.
 
Now, they need YOU - an experienced Customer Experience Manager who can keep their clients over the moon (pun absolutely intended).
 
What we offer:
  • Salary up to £55,000
  • Flexible working with offices in Edinburgh, Dundee and Bristol
  • 36 days annual leave
  • 6% employer pension contribution
  • Health Cash Plan, Life Assurance, and enhanced family leave
  • Opportunities for professional development and international travel
  • An open, collaborative environment where your ideas can make a real impact.
 
Why you’ll love this role:
You’ll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you’ll be the go-to person who ensures missions run smoothly, and customers keep coming back for more.
 
What you’ll be doing:
  • Building stellar relationships with customers worldwide 
  • Guiding them from onboarding through to smooth software integration
  • Acting as the trusted link between technical teams and clients
  • Identifying upsell and renewal opportunities like a commercial astronaut
  • Leading a first-class technical support function
  • Keeping your finger on the pulse of the ever-evolving space industry
 
We’re looking for someone who:
  • Has solid customer account management experience
  • Understands satellite operations, mission planning, or ground segment software
  • Communicates brilliantly with both technical and non-technical people
  • Has a commercial spark and can spot growth opportunities from miles away
  • Thrives on juggling multiple priorities and delivering results
 
Bonus points if you:
  • Have experience in satellite, aerospace, or telecoms
  • Know your way around SaaS, CRM tools, and integration workflows
 
This is your chance to work in an industry that’s out of this world – literally. If you’re ready to join a trailblazing team shaping the future of space technology, we’d love to hear from you.
 
Apply today – the countdown has begun!
 
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
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