Here's a compelling job advert:
Senior Customer Success Manager | Hospitality SaaS | Competitive Salary + Bonus
Are you a customer success professional who thrives in fast-paced environments, genuinely loves the hospitality industry, and knows how to turn complex enterprise relationships into long-term partnerships? This could be the role you've been waiting for.
The Company
We're partnering with one of the most exciting and ambitious SaaS businesses operating in the global hospitality space. Their technology is trusted by hotels, restaurants, pubs, and institutional catering providers across the world — and they're growing fast. This is a business where Customer Success isn't a support function; it's a core growth driver.
The Role
As Senior Customer Success Manager, you'll own a portfolio of high-value enterprise accounts and become a trusted advisor to some of the biggest names in hospitality. You'll work closely with Sales, Product, and leadership to protect and grow recurring revenue, drive product adoption, and ensure your customers are getting maximum value at every stage of their journey.
Day to day you'll be:
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Managing enterprise account plans to drive retention and ARR growth
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Running strategic business reviews and product adoption programmes
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Identifying and progressing cross-sell and upsell opportunities alongside Sales
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Monitoring health and usage data to get ahead of risk and prevent churn
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Acting as the voice of the customer internally to influence product direction
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Sharing hospitality industry best practices across the CS team
What You'll Bring
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3+ years in Customer Success within a SaaS environment
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Experience working in or with the hospitality sector — restaurants, hotels, bars, or pubs
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Confidence managing complex, multi-stakeholder enterprise accounts
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Strong commercial instinct — you understand ARR, retention, and expansion
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The ability to use data to tell a story, challenge assumptions, and guide decisions
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Excellent communication and negotiation skills
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Spanish or French language skills are a bonus, but not essential
Why This Role?
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Work with globally recognised hospitality brands every day — your restaurant and hotel experience will be genuinely valued, not just ticked off a list
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Competitive base salary with an achievable, well-structured bonus scheme
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Real career progression in a scaling business where CS has a seat at the table
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A multicultural, agile team with an employee-focused culture that walks the talk
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Genuine influence — your feedback shapes the product roadmap
If you're ready to take your CS career to the next level in an industry you're passionate about, I'd love to hear from you.
Bright Purple is an equal opportunities employer. We are proud to work with clients who share our values of equality and diversity in our industry