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1st Line Support Technician

£25,000 - £28,000

Monday 13 May 2024

Ref: 5670

First Line Support Technician
Edinburgh Hybrid
About the Company
Our client is a fast growing business focused on delivering innovative platforms that enhance the education landscape.  They offer unique products that are being adopted at scale.  Their product was developed specifically for the education and training markets to enhance teaching and learning.
As well as offering a competitive salary of up to £28,000 DOE in return for your hard work and dedication, you will be rewarded with a range of amazing benefits which include:
  • A generous holiday allowance.
  • Flexible working options.
  • Fantastic Healthcare and Pension Scheme.
About the Role
  • Provide 1st Line support to customers, solving tickets and meeting SLAs
  • Solve customer issues, working with a range of different users who will need different type of support
  • Escalate issues to the 2nd Line team as required
  • Educate customers in best practices when using our products and services.
About You
  • Prior experience in a similar First Line Support role
  • Excellent Customer Service Skills and Customer Success driven.
  • Excellent working knowledge of web-software and internet technologies
  • Ability to work to service level agreements and prioritise workload accordingly.
  • An understanding of video conferencing technology and collaboration software
  • Experience of using HubSpot
If you are a driven and ambitious IT Support Engineer looking for a new challenge, this could be the perfect role for you. Apply today with your CV and we will be in touch. Please note this role is a hybrid role in Edinburgh so we can only consider candidates able and willing to be on-site a few days per week.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry
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