Contact Us 0131 473 7030

2nd Line Support Technician

£26,000 - £32,000

Tuesday 16 Apr 2024

Ref: 5627

2nd Line Support Technician - Edinburgh on-site
An IT powerhouse emerged to serve small and medium-sized businesses with top-notch support. Understanding the budget constraints of smaller ventures, they provide cost-effective solutions without compromising quality or service and are looking to add another 2nd Line Support Technician to their ranks.
From humble beginnings, the company has grown to over a dozen skilled engineers across 1st, 2nd, 3rd, and Vendor support expertise; spanning from single PCs to complex corporate systems, ensuring seamless operation and intuitive functionality. Clients trust their advice, rooted in attested best practices, for scalable solutions - could you be their next 2nd Line Support Technician?
As well as offering a competitive salary of up to £32,000 depending on your level of experience, added benefits are also offered in return for your hard work, and include:
  • A real opportunity to grow, scale and develop in the industry.
  • Allowance for specific training and charity days.
  • Private health insurance.
About the Role
The 2nd Line Support Technician position is going join a fast-paced team supporting clients with multiple end-users and varied priorities. You will be:
  • Providing 2nd line technical support to clients via live calls and live tickets.
  • Ensuring critical systems are working for their wide and varied client base
  • Actively working toward resolution or providing necessary escalation where required.
About You
  • Expertise in computer problem-solving, covering hardware and software issues, and proficient in both Windows and Unix environments.
  • Demonstrated proficiency in Microsoft 365; familiarity with Azure Technology is a plus.
  • Network troubleshooting skills
  • Prior experience in a similar role
Bright Purple is an equal opportunities employer: we are proud to collaborate with clients who share our values of diversity and inclusion in our industry.
Cookies on this website
We want to ensure that we give you the best experience on our website. If you wish you can restrict or block cookies by changing your browser setting. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website.