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Application Support Analyst

Up to £40,000

Monday 21 Jun 2021

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Application Support Analyst

Livingston with excellent flexibility

Up to 40k

 

 

Overview:

 

Bright Purple are working with a bespoke software house whose product suite is used by hundreds of Banking, Financial Services and Fintech clients globally to help improve the efficiency and effectiveness of their cash operations.

 

The organisation has a deep understanding of software solution development and designing products that will allow their customers to operate with the knowledge and assurance that cash flow, account management, liquidity and payments are all compliant and operationally ready.

 

If you are passionate about working directly with clients to support their day-to-day operations – this one’s for you!

 

 

About the position:

 

This would suit someone with a background in technical or software application support.

 

The software solution runs within an Azure Network on the organisations environment and allows their clients peace of mind that the service is always operationally ready.

 

You will be joining a team of 5 to provide operational expertise to clients – building relationships and providing application support including Incident, Problem, Change & Release Management in an ITIL environment.

 

You will also be involved in deploying software, providing recommendations to clients, setting up systems and supporting teams within the business such as Development and Implementation.

 

The position offers a salary of up to £40k depending on experience and there are also optional on call shifts that offers additional renumeration.

 

 

You will:

 

  • Have previous experience in a Technical or Application Support role.
  • Have excellent communication skills and be confident dealing with clients directly
  • Have an understanding of SQL Server and SQL querying inc. writing update scripts
  • Have knowledge of Powershell scripting

 

Prior experience working within FS or with FS products would be a huge plus!

 

The organisation is currently working fully remotely and will be until September. Following this there is a requirement to be in their Livingston office 1-2 days per week depending on project requirements.

 

 

Company Details:

 

The organisation is well established, and this team have an excellent reputation for a great working environment and opportunities for career progression within the business.

 

You will be supported and given full training on the bespoke software and technology – becoming an expert in the product - and be given autonomy to work on new and upcoming projects.

 

You will be given the tools and knowledge to resolve any issues, and for those that require extra support you will have the full backing of the Service and Development teams.

 

The organisation is a small business, and the teams are close knit and keen to both support their employees and help them reach their career goals.

 

This position provides an excellent benefits package including 33 days holiday, pension scheme, discretionary bonus scheme, private healthcare, life insurance, training and development opportunities as well as being part of a small, social, and close-knit team.

 

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If you are interested in this position, please apply ASAP and we will be in touch!

 

Bright Purple is acting as an Employment Agency in relation to this vacancy.