Service Desk Team Lead
Livingston with excellent flexibility
Up to 40k
Overview:
Bright Purple are working with a bespoke software house whose product suite is used by hundreds of Banking, Financial Services and Fintech clients globally to help improve the efficiency and effectiveness of their cash operations.
The organisation has a deep understanding of software solution development and designing products that will allow their customers to operate with the knowledge and assurance that cash flow, account management, liquidity and payments are all compliant and operationally ready.
If you are passionate about working directly with clients to support their day-to-day operations – this one’s for you!
About the position:
This would suit someone with a background in technical or software application support.
This position sits within the Application Support and primarily helps with 1st and 2nd line support of the product which is based on iis and SQL.
They are looking for someone with experience in IT / Application Support (with knowledge of ITIL principles) and basic SQL Querying to help provide support and mentoring to two other Support Analysts in the team.
Previous management experience isn't required, but if you have mentored in the past or overseen a project, that would be a great fit! There is real opportunity for progression within the organisation, and often people in this role move into development or Managed Service within a year or two.
The position offers a salary of up to £40k depending on experience and there are also optional on call shifts that offers additional renumeration.
You will have:
Prior experience as an Application Support Analyst using ITIL approach
Knowledge of SQL Server and basic scripting
Excellent communication skills – the ability to communicate to both technical and non-technical audiences
Willingness to learn new technologies
Prior experience working within FS or with FS products would be a huge plus!
The organisation is currently working fully remotely and will be until September. Following this there is a requirement to be in their Livingston office 1-2 days per week depending on project requirements.
Company Details:
The organisation is well established, and this team have an excellent reputation for a great working environment and opportunities for career progression within the business.
You will be supported and given full training on the bespoke software and technology – becoming an expert in the product - and be given autonomy to work on new and upcoming projects.
You will be given the tools and knowledge to resolve any issues, and for those that require extra support you will have the full backing of the Service and Development teams.
The organisation is a small business, and the teams are close knit and keen to both support their employees and help them reach their career goals.
This position provides an excellent benefits package including 33 days holiday, pension scheme, discretionary bonus scheme, private healthcare, life insurance, training and development opportunities as well as being part of a small, social, and close-knit team.
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If you are interested in this position, please apply ASAP and we will be in touch!
Bright Purple is acting as an Employment Agency in relation to this vacancy.