Customer Success Manager - Edinburgh

I am currently working with a rapidly growing SaaS company that is making a real impact in its sector. They’re looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption.

This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants to work for a company where their input genuinely makes a difference.

What is in it for you:

Salary up to £35,000 with performance-based bonuses
33 days annual leave
Premium Apple equipment
Workplace pension scheme
A supportive, close-knit team environment
The chance to work for a company where your contribution will have real impact

The role:

You’ll take ownership of the customer onboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, you’ll be a trusted partner for your accounts, focusing on engagement, retention, and growth opportunities.

Key responsibilities:

Manage the end-to-end onboarding process, ensuring a smooth and timely go-live for new customers.
Develop bespoke onboarding plans tailored to each client’s goals and business needs.
Deliver training sessions and provide hands-on support to ensure clients are confident using the platform.
Build and maintain strong relationships with key accounts, acting as their main point of contact.
Collaborate with internal teams including Sales, Product, and Support to drive customer success.
Monitor customer usage data to proactively address any risks or gaps in engagement.

To be considered, you will have:

Proven experience in Customer Success, Account Management or Onboarding within a B2B SaaS environment.
Strong relationship-building and communication skills.
Confident delivering product training and driving customer engagement.
Experience working with platforms such as HubSpot, Zendesk, and Slack (or similar).
A proactive and solutions-driven mindset.
Comfortable using data and insights to guide customer strategies.
Someone who thrives in a dynamic, fast-growing company.

If you’re a Customer Success professional looking to take the next step with an exciting SaaS company, I’d love to hear from you. Please apply with your most up-to-date CV for consideration.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.