Edinburgh or Glasgow (Currently Remote)
Would you like to work for a company that truly makes a difference to people’s lives by facilitating important research with diseases such as Covid, Cancer and Alzheimer’s?
Are you looking for a Customer Support Engineering position with more autonomy, training, and career development opportunities? Then keep reading as this could be just for you.
You will play a key part working within the Service Delivery team, while also ensuring that our clients cloud-based platform is operating effectively. By working both internally and externally with the customer base you will provide, answer questions and resolve any issues.
Responsibilities:
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Providing top class service to customers and clients around the world.
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Clarifying, troubleshooting, and finding the best solutions to problems
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Maintaining and configuring physical and virtualised infrastructure
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Support for new colleagues and customers regarding use of IT services
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Skills:
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Previous experience of supporting SaaS, PaaS and/or Cloud environments (particularly Microsoft
Azure)
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Knowledge of Office 365, SharePoint, and the Microsoft suite
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Broad technical experience of Linux, networking, and virtualization concepts
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Experience of programming, databases, or version control software
This is just a snapshot of what is expected in this role. If you think you might be a great fit or just simply want to find out a little bit more, please get in touch with Sam for more information.
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