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Customer Support Engineer

£20K-£25K

Wednesday 15 Sep 2021

Ref: 4399

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Edinburgh or Glasgow (Currently Remote)
Would you like to work for a company that truly makes a difference to people’s lives by facilitating important research with diseases such as Covid, Cancer and Alzheimer’s?
Are you looking for a Customer Support Engineering position with more autonomy, training, and career development opportunities? Then keep reading as this could be just for you.
You will play a key part working within the Service Delivery team, while also ensuring that our clients cloud-based platform is operating effectively. By working both internally and externally with the customer base you will provide, answer questions and resolve any issues.
 
Responsibilities:
 
Providing top class service to customers and clients around the world.
Clarifying, troubleshooting, and finding the best solutions to problems
Maintaining and configuring physical and virtualised infrastructure
Support for new colleagues and customers regarding use of IT services
 
Skills:
Previous experience of supporting SaaS, PaaS and/or Cloud environments (particularly Microsoft
Azure)
Knowledge of Office 365, SharePoint, and the Microsoft suite
Broad technical experience of Linux, networking, and virtualization concepts
Experience of programming, databases, or version control software
 
 
This is just a snapshot of what is expected in this role. If you think you might be a great fit or just simply want to find out a little bit more, please get in touch with Sam for more information.