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Customer Support Engineer

£30,000 - £40,000

Wednesday 12 Jun 2024

Ref: 5695

Customer Support Engineer
Remote Scotland
Are you interested in becoming a part of one of the UK's leading space-tech start-ups?
Over the last decade, our client has left the chasing pack behind to become industry leaders in the creation of in-flight and mission control software used at the heart of satellite missions for some of the leading Space Agencies, Research Organisations, and Academic Institutions.
  • Generous annual leave allowance
  • Employee benefit trust
  • Flexibility around working from home and core hours
  • The exciting opportunity to work on cutting edge space project
In this role, you will play a crucial part in ensuring customers receive exceptional technical support and will act as their representative within the company, so it is important that you’ve had customer facing experience previously. You will be facing off directly to their space customers across missions and R&D.
What you’ll need:
  • Solid software engineering knowledge, ideally in C or Java
  • Experience in a customer-facing role, providing support and training
  • Ability to understand complex technical concepts and explain them clearly and concisely to non-technical individuals
This role would suit either a recent graduate or a junior software engineer with a client-focused, product-oriented mindset. Strong communication is key for either, and we will be flexible as regards to background and technology.
This role is essentially fully remote, with occasional trips to the Edinburgh or Dundee office required so it would suit someone based in the Central Belt of Scotland. On offer is a salary up to £40,000, depending on experience.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.


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