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ITSM Product Consultant

Up to £80,000

Monday 13 May 2024

Ref: 5601

ITSM Product Consultant - Up to £70,000
About us
A superb opportunity for a Product Implementation Consultant has been newly created for a rapidly expanding scale-up organisation with a reputation for excellence. Our client delivers technical solutions that support Customer Service, IT and HR departments workflows across multiple industry sectors from SME's through to enterprise sized organisations including the public sector. 
As well as offering a competitive salary of up to £70,000 in return for your hard work and dedication, you will be rewarded with a range of amazing benefits which include:
  • A generous holiday allowance.

  • Flexible working options.

  • Fantastic Healthcare and Pension Scheme.

About the Role 

  • Provide meaningful outcomes for customers that are aligned to their business needs through the delivery of collaborative and impactful engagements relating to onboarding and other expert services in the Customer Experience portfolio.
  • Always be on the look-out for opportunities to improve upon product adoption and customer advocacy, 
  • Deliver all work to an agreed scope and budget with the highest regard for quality and customer satisfaction.
  • Develop process and procedures to ensure the correct mechanisms are in place to facilitate the future growth and success for the Customer Experience function.
  • Identify, promote, and implement  portfolio of products and services to address customer’s business needs and problems.
About You
  • Experience in a client facing implementation role delivering complex cloud based ITSM or ERP solutions to C-suite stakeholders across a number of industries.
  • An ability to demonstrate a sense of ownership of problems and for establishing a proactive relationship and rapport with customers.
  • Knowledge of IT Service Management and Cloud Computing architecture very beneficial and technical skills with SQL, relationship databases, web services and XML welcomed.
  • Demonstrated both analytical and outside-of-the-box approaches in order to solve complex problems and business challenges.
  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
This position is remote (WFH) within the UK but will require occasional travel to London and to customer sites when needed for roll-outs and implementations. 

If you are a driven and ambitious ITSM Product Consultant looking for a new challenge, this could be the perfect role for you. Don't miss out on this exciting opportunity to join a dynamic and forward-thinking company. 


Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry


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