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Senior CX Consultant

Up to £60,000

Tuesday 16 Jul 2024

Ref: 5715

Senior Customer Experience (CX) Consultant - Up to £60,000
Suffolk/Hybrid/Remote UK
 
Bright Purple are on the lookout for an experienced Senior CX Consultant to join an international company providing end-to-end customer experience services to global brands.  We are looking for somebody who will utilize business management principles, processes and tools to focus on driving financial and operations results.
 
Benefits:
  • Pensions Plan
  • 27 days holiday (plus bank Holidays) and time off at Christmas
  • Flexible working
  • Health Plan
 
As a Senior CX Consultant you will be working closely with the Head of Consulting to design, execute and lead multiple teams.
 
What you'll be doing:
  • Work with key stakeholders across the business
  • Deliver Consulting style projects
  • Design and Implement business processes and systems
  • Business Process Improvement
  • Develop and Execute Strategies.
 
What we are looking for:
  • 5 years experience in Management consulting
  • Able to analyse complex issues, data and information
  • Comprehensive knowledge of project managements Principles
  • Experience of consulting within tech service in CRM, Digital transformation 
  • Track record in negotiating and selling complex services.
 
If you are a Senior CX Consultant who has a strong background in customer experience, strategy, analytical skills and the ability to manage projects effectively then this could be the role for you.
 
Bright Purple are an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
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