Technical Support Engineer - Edinburgh hybrid
About Us
Our respected worldwide client has firmly established itself as a reliable figure in the realm of business security. This grants you the liberty to concentrate on all other facets without the interference of incessant alerts, notifications, and emails. Currently, they are in search of a Technical Support Engineer to join their hub in Edinburgh.
The position of the Technical Support Engineer involves providing prompt responses to various security incidents round the clock. This necessitates rapid and skilful problem-solving in the realms of diagnosis, rectification, and resolution, fostering career advancement and invaluable expertise.
Benefits
In addition to providing an attractive salary, they offer supplementary perks as a token of appreciation for your dedication, including:
About the Role
Within the team, the Technical Support Engineer assumes a pivotal role, actively engaging with colleagues to ensure an uninterrupted 24/7 response across a global network. To thrive in this role, the Technical Support Engineer must possess extensive experience and proficiency in systems, networks, and security protocols. Key responsibilities of the Technical Support Engineer include:
-
Diagnosing, troubleshooting, and resolving issues related to policies and controls.
-
Collaborating with customers and colleagues to address edge issues, while also analysing diverse sources to enrich insights and knowledge bases.
-
Coordinating with internal teams to understand market trends, identify actionable initiatives, and steer opportunities for future growth.
-
Participating in shift work to accommodate a global 24-hour operational customer base.
-
Adapting to a shift pattern that includes late-night and early-morning shifts.
The success of the team hinges upon the Technical Support Engineer's adeptness at these tasks and their commitment to delivering seamless support around the clock.
About You
Are you a seasoned Technical Support Engineer with a fervent passion, extensive experience, and a drive for success? If you embody the ability to grow, adapt, and master new skills, I'm excited to connect with you or anyone you know who fits this profile. The Technical Support Engineer position requires the following qualifications:
-
Proven expertise in Linux systems, networks, and protocols (TCP/IP), with proficiency in relevant hardware such as Juniper and Cisco.
-
Outstanding customer-facing abilities.
-
Solid proficiency and an inquisitive mindset towards virtualisation, infrastructure, and network architecture.
-
Proficient in effective communication, organisation, and presentation skills, crucially within SaaS and Fintech environments.
Discover your potential and seize the opportunity of a lifetime! Unleash your skills, passion, and drive with us. Apply now and embark on a journey toward success. Your future awaits - take the first step today!
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.